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True Skate | Support: iOS | Support: Android

True Skate iOS Support FAQ

True Skate is available the following devices: iPhone 3Gs, iPhone 4, iPhone 4s, iPhone 5, iPod Touch (3rd), iPod Touch (4th), iPod Touch (5th), iPad, iPad 2, the new iPad and the new iPad with Retina Display.

If you have a question not answered here, please email us at support@trueaxis.com and inlude your device model, iOS version, and as much detail about your problem as you can including the exact wording of any error messages.

True Skate is not working for me. It gets stuck on the loading screen.

There have been various issues with loading problems which we have fixed in various updates, however some users still report troubles starting the game.

Please try the following:
  • Restart True Skate and try again. (Find intructions to restart True Skate below)
  • If that fails, try again multiple times. Some users have reported that game crashes 9 out 10 times when loading.
  • If that fails, make sure you have the latest version of True Skate and try again.
  • Make sure you have the latest version of iOS.
  • A factory reset may also possibly help.

Previous versions of True Skate had some connectivity issues preventing the game from starting that could possibly be helped by trying the following:
  • Disable iCloud Support and try again..
  • Log out of Game Center, then try again.
  • Turn off wifi and turn on flight mode and try again.

Restarting the phone, or reinstalling the app may not help. If you still can't get it to work, we will continue looking into how to fix this.

I bought something in the True Skate store, but it get stuck on verifying.

We have released updates to adress this, but it is possible it still happens for some people.

Please try the following:
  • First make sure you have the latest version of True Skate.
  • Go to the True Skate store menu, and press the Restore Purcahes buttons.
  • If that doesn't work, try making the same purchase again. (Apple will not charge you twice. You may be asked if you want to purchase again twice, but then apple will detect that you have already purchased and ask you if you would like to download for free.
  • Restart your device and try again. To restart your device, hold down the power button until prompted "slide to power off".
  • Try again.
  • Try deleting True Skate, restarting your device, then trying again.
  • Make sure you have the latest version of iOS
  • If your device is jailbroken, make sure you remove any extra IAP cracking software you may have installed as this may cause problems.
  • As a last resort, you could try a factory reset of your device.

I bought the new skate park "Inbound" but it fails to load.

Note, if the purchase gets stuck on verifying, then please see the previous section.

There have been various issues people have reported with loading the new level but often people have been able to fix it.

Please try the following:
  • If your device is jailbroken, make sure you remove any extra IAP cracking software you may have installed as this is know to often cause this issue.
  • First make sure you have the latest version of True Skate.
  • Go to the True Skate store menu, and press the Restore Purchases buttons, then wait for True Skate to download.
  • If the download doesn't complete, please try again later, it may be a connection issue.
  • If that doesn't work, try making the same purchase again. (Apple will not charge you twice. You may be asked if you want to purchase again twice, but then apple will detect that you have already purchased and ask you if you would like to download for free.
  • Restart your device and try again. To restart your device, hold down the power button until prompted "slide to power off".
  • Try deleting True Skate, then trying again.
  • Try deleting True Skate, restarting your device, then trying again.
  • Trying the above multiple times may help.
  • Make sure you have the latest version of iOS
  • As a last resort, you could try a factory reset of your device. (This has helped for at least one person)

Instructions to restart the True Skate.

  • If True Skate is currently playing, then first hit the home button.
  • Double tap the home button to bring up the multi task menu.
  • Find the True Skate icon in the multi task menu.
  • Press and hold your finger on the True Skate icon until the a red minus button apears on.
  • Tap the True Skate icon with the attached minus button.
  • Press the home button to leave the multi task menu.
  • Find the True Skate icon and start again.