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Jet Car Stunts 2 | Support: iOS | Support: Android | Privacy Policy

Jet Car Stunts Android Support

Jet Car Stunts 2 is available on Android through Google Play and the Amazon App Store for Android 2.3.1 and later.

Please check below for answers to the most common support questions. Details on how to contact us for further help are at the bottom.

Refund Policy

Amazon Appstore for Android:
Please check with Amazon for their refund policy and direct any refund requests to Amazon. Amazon does not give us the ability to process refunds.

Google Play:
Please check with google for their refund policy. Apps can be automatically refunded up to 2 hour after purchasing, but there are no automatic refunds for In-App Purchases.

Please forward all other refund requests to Googles support team. The following links may help. Here for general refund requests or for here for unauthorized purchases.

The above information was correct at the time of writing, however, google may change it links or refund policies from time to time, so please check with Google for up to date information.

Although google does give us the ability to give refunds at our own discretion, we will no longer process refunds ourselves due limitations with googles refund system which make it not practical for us to continue doing.

The game fails to install

Any issues with the game failing to install are due to issues with Play Store or your device. If non of the below suggestions help, please contact Google for help.

  • Make sure you have enough of free space on your device, you may need to delete some other apps or data.
  • Trying again may help, Google will not charge you again for the same purchase if you are using the same Google Play Store account.
  • Make sure you are downloading the official version of Jet Car Stunts 2 from the Google Play Store or the Amazon App Store for Android.
  • Try Restarting your device. Instructions:
    • Hold down the power button until prompted with the option to Power Off
    • Select Power off
    • Once the phone has powered tap the power button to turn back on
    • This process may differ depending on the device
  • If it is an SD card problem, the following may help:
    • Settings->Storage->Unmount SD card.
    • Settings->Storage->Mount SD card.
    • Try installing Jet Car Stunts 2 again
    Alternatively:
    • Settings->Storage->Unmount SD card.
    • Try Installing Jet Car Stunts 2 again
    • Settings->Storage->Mount SD card.
    Alternatively your SD card may be faulty:
    • Replace the SD card with a new one.
    • Try installing Jet Car Stunts 2 again.
    • Note: Note all devices have SD cards installed.
  • Try clearing and restarting Google Play. Instructions:
    • Settings->Apps->Google Play Store->Clear data
    • Settings->Apps->Google Play Store->Force stop
    • Settings->Apps->Google Play Services->Clear data
    • Settings->Apps->Google Play Services->Force stop
    • Settings->Apps->True Skate->Force stop
    • Log back into the Google Play Store
  • Trying again at a later time may help
  • Since this is a common Google Play Store issue, you may be able to find advice online for other apps that may also work. The last resort is to factory reset your device.

In-App Purchases or Downloads Failed

There are various things that can go wrong with In-App Purchases, and Skatepark downloads, usually caused by bugs in Google Play and Android.
  • Make sure you have installed the latest official version of Jet Car Stunts 2 from Google Play Store or the Amazon App Store for Android.
  • Make sure your device has a good internet connection.
  • Note that there may sometimes be long delays while waiting purchases to complete.
  • Make sure you are logged into the correct Google Play Store account.
  • Make sure you are not using any Apps design to avoid paying for purchases.
  • All our purchases are once only and you will only ever be charged once for the same purchase, no matter how many times you try to purchase. (Assuming you are using the same Google Play Store account).
  • Try clearing and restarting Google Play. Instructions:
    • Settings->Apps->Google Play Store->Clear data
    • Settings->Apps->Google Play Store->Force stop
    • Settings->Apps->Google Play Services->Clear data
    • Settings->Apps->Google Play Services->Force stop
    • Settings->Apps->True Skate->Force stop
    • Log back into the Google Play Store
  • Try Restarting your device. Instructions:
    • Hold down the power button until prompted with the option to Power Off
    • Select Power off
    • Once the phone has powered tap the power button to turn back on
    • This process may differ depending on the device
  • Make sure you have the latest version of Google Play.
  • Try the Restore Purchases button in the Jet Car Stunts 2 store. Purchases should be recovered the restarting or returning to the app, so this should not be necessary as purchases are verified when starting the game.
  • If a download fail due to an SD hard issue, the following may help:
    • Settings->Storage->Unmount SD card.
    • Settings->Storage->Mount SD card.
    • Try installing Jet Car Stunts 2 again
    • If your SD card is faulty, it may need to be replaced.
    • Note: Not all devices have SD cards installed.
  • Note: We limit the number of times you can start a download in 24 hours.
  • If all else fails, the last resort is to factory reset your device.
  • Trying again at a later time may help

Restore Purchases does not mean refund purchases

The Restore Purchases button will recover all previously made purchases. It does not mean refund. Restoring purchases is helpful when installing onto a new device which is using the same iTunes account, or when purchases have gone missing. This is standard terminology for the App Store.

Transferring Purchases is not supported

We use Google Play to keep track of purchases, and while it is possible to transfer purchases to a new Android device with the same Google Play account, it is unfortunately not possible to transfer purchases from an iTunes account.

Progress lost

When not using iCloud, game progress including unlocked courses are stored locally. We do our best to back the data up and automatically restore in case of corruption, however, in rare cases it still may be possible for something to go wrong and we cannot guarantee your data. Unfortunately, in this case, we have no way to restore your data.

The game does not animate smoothly

Make sure your device is not in power saving mode. Closing other applications, or restarting your device may also help. Changing the following settings in the options menu may also help: Car Reflections, User Level Shader and Framerate.

The car appears black

This issue has been reported on some devices which we do not have access to for testing. Unfortunately, we do not know the cause of this and do not know how to fix it.

Touching the screen with 3 or more fingers causes some touches get stuck

This is a known issue on HTC One devices. It can be fixed by turning off HTC Gestures feature which may be found in the device Settings under Display, gestures and buttons.


If you have a issues not adressed here, please email us at and include your device model, Android version, Google Play Store ID, and as much detail about your problem as you can including steps taken to reproduce, and the exact wording of any error messages.
accounts@trueaxi.com sales2@trueaxis.com sales3@trueaxis.com sales4@trueaxi.com contracto@trueaxis.com red@trueaxis.co sed@trueaxis.co sales@trueskate.org connect@trueskate.org sales@trueskate.com.tv connect@trueskate.co.uk sales@trueskate.net connect@trueskate.net