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Jet Car Stunts 2 | Support: iOS | Support: Android | Privacy Policy

Jet Car Stunts iOS Support

Jet Car Stunts is available on iPhones, iPods and iPads running iOS 6 and up.

Please check the below topics before contacting us. Solutions for most issues we are asked about can be found here.

Refund policy

Please direct all refund requests to Apple. We do not have the ability to issue refunds.

Accelerometer not working correctly in iOS 8.3

This can be fixed by flipping the phone the other way up. This was fixed in Jet Car Stunts 2 version 1.0.19.

In-App Purchases or Downloads Failed

There are various things that can go wrong with In-App Purchases and skatepark downloads. These are generally iTunes bugs or connection issues that can affect all apps and there is nothing we can do to fix it, however, the bellow suggestions usually help.
  • First make sure you have the latest version of True Skate from the App Store.
  • Updating to the latest version of iOS may help.
  • Make sure In-App Purchases are enabled in your devices settings menu, usualy found under General > Restrictions > In-App Purchases
  • Make sure you are logged into the correct iTunes account.
  • If your device is jailbroken, make sure you remove any extra IAP cracking software you may have installed. Note: In some cases, cracking software may have to be completely removed, not just disabled. In some cases, a factory reset of your device may be necessary.
  • Make sure your device has a connection to the intern et.
  • Try pressing the Restore Purchases button in the True Skate store and wait to see if all purchases are restored, and skateparks downloaded.
  • Try logging out of the App Store, then try again. Instructions:
    • Go to your devices settings menu.
    • Go to iTunes & App Store.
    • Tap on your Apple ID.
    • Tap "Sign Out".
    • The above procedure may be slightly different depending on the iOS version.
  • Try restarting your device. Instructions:
    • Hold down the power button down and till the power off menu appears.
    • Swipe the screen as instructed to power off.
    • Tap the power button to turn back on.
    • Waiting a couple minuits before turning back on may help.
    • The above procedure may be slightly different depending on the iOS version.
  • Try loging out of the App Store, and restarting your device, then try again.
  • If the above does not help, trying mutliple times can help.
  • Trying again at a day later time may help.
  • Note: All the purcahses in True Skate are once only. You can make the same purchase multiple times with out being chared more then once.
  • Note: We limit the number of times you can start a download in 24 hours.
  • Upgrading to the latest version of iOS may help.
  • Downloads may not work while using with an iOS8 Beta. This appears fixed in iOS8 Beta 4.
  • If all else fails, then factory reseting your device should help.
  • If nothing here helps please report the problem to apple following the instructions here. Be sure to let them know that the developer was unable to help.

Progress lost

When not using iCloud, game progress including unlocked courses are stored locally. We do our best to back the data up and automatically restore in case of corruption, however, in rare cases it still may be possible for something to go wrong and we cannot guarantee your data. Unfortunately, in this case, we have no way to restore your data.

Restore Purchases does not mean refund purchases

The Restore Purchases button will recover all previously made purchases. It does not mean refund. Restoring purchases is helpful when installing onto a new device which is using the same iTunes account, or when purchases have gone missing. This is standard terminology for the App Store.

User Levels not working in version 1.0.16 and 1.0.17

Please update to the latest version.

Transferring Purchases is not supported

We use Google Play to keep track of purchases, and while it is possible to transfer purchases to a new Android device with the same Google Play account, it is unfortunately not possible to transfer purchases from an iTunes account.

After an In-App Purchase, the game fails to start.

This is an old issue caused by a combination of a certain version of iOS and a certain IAP cracker. We have not heard about anybody having this issue in a long time however, the below advice may help.
  • Make sure you have no Jailbreak apps, or IAP crackers running or installed. These are known to cause this problem.
  • Also, make sure your device has enough space.
  • If neither of these help, try restarting the device.
  • If that fails, try unisntalling all Jailbreak apps, loging out of the App Store, deleting the app, restarting your phone, then reinstalling Jet Car Sunts 2.
  • If that fails the only other solution may be to factory reset your phone.

  • Simply changing settings on jailbreak apps may not work, you may need to make sure they are not running or they are uninstalled.



    If you have a question not answered here, please email us at and inlude your device model, iOS version, and as much detail about your problem as you can including the exact wording of any error messages.
    accounts@trueaxi.com sales2@trueaxis.com sales3@trueaxis.com sales4@trueaxi.com contracto@trueaxis.com red@trueaxis.co sed@trueaxis.co sales@trueskate.org connect@trueskate.org sales@trueskate.com.tv connect@trueskate.co.uk sales@trueskate.net connect@trueskate.net