The above information was correct at the time of writing, however, google may change it links or refund policies from time to time, so please check with Google for up to date information.
Although google does give us the ability to give refunds at our own discretion, we will no longer process refunds ourselves due limitations with googles refund system which make it not practical for us to continue doing.
The game fails to install
Any issues with the game failing to install are due to issues with Play Store or your device. If non of the below suggestions help, please contact Google for help.
Make sure you have enough of free space on your device, you may need to delete some other apps or data.
Trying again may help, Google will not charge you again for the same purchase if you are using the same Google Play Store account.
Make sure your device has a good internet connection.
Note that there may sometimes be long delays while waiting purchases to complete.
Make sure you are logged into the correct Google Play Store account.
Make sure you are not using any Apps design to avoid paying for purchases.
All our purchases are once only and you will only ever be charged once for the same purchase, no matter how many times you try to purchase. (Assuming you are using the same Google Play Store account).
Try clearing and restarting Google Play. Instructions:
Settings->Apps->Google Play Store->Clear data
Settings->Apps->Google Play Store->Force stop
Settings->Apps->Google Play Services->Clear data
Settings->Apps->Google Play Services->Force stop
Settings->Apps->True Skate->Force stop
Log back into the Google Play Store
Try Restarting your device. Instructions:
Hold down the power button until prompted with the option to Power Off
Select Power off
Once the phone has powered tap the power button to turn back on
This process may differ depending on the device
Make sure you have the latest version of Google Play.
Try the Restore Purchases button in the Jet Car Stunts 2 store. Purchases should be recovered the restarting or returning to the app, so this should not be necessary as purchases are verified when starting the game.
If a download fail due to an SD hard issue, the following may help:
Settings->Storage->Unmount SD card.
Settings->Storage->Mount SD card.
Try installing Jet Car Stunts 2 again
If your SD card is faulty, it may need to be replaced.
Note: Not all devices have SD cards installed.
Note: We limit the number of times you can start a download in 24 hours.
If all else fails, the last resort is to factory reset your device.
Trying again at a later time may help
Restore Purchases does not mean refund purchases
The Restore Purchases button will recover all previously made purchases. It does not mean refund. Restoring purchases is helpful when installing onto a new device which is using the same iTunes account, or when purchases have gone missing. This is standard terminology for the App Store.
Transferring Purchases is not supported
We use Google Play to keep track of purchases, and while it is possible to transfer purchases to a new Android device with the same Google Play account, it is unfortunately not possible to transfer purchases from an iTunes account.
When not using iCloud, game progress including unlocked courses are stored locally. We do our best to back the data up and automatically restore in case of corruption, however, in rare cases it still may
be possible for something to go wrong and we cannot guarantee your data. Unfortunately, in this case, we have no way to restore your data.
The game does not animate smoothly
Make sure your device is not in power saving mode.
Closing other applications, or restarting your device may also help.
Changing the following settings in the options menu may also help: Car Reflections, User Level Shader and Framerate.
The car appears black
This issue has been reported on some devices which we do not have access to for testing. Unfortunately, we do not know the cause of this and do not know how to fix it.
Touching the screen with 3 or more fingers causes some touches get stuck
This is a known issue on HTC One devices. It can be fixed by turning off HTC Gestures feature which may be found in the device
Settings under Display, gestures and buttons.
If you have a issues not adressed here, please email us at
and include your device model, Android version, Google Play Store ID,
and as much detail about your problem as you can including steps taken to reproduce, and the exact wording of any error messages.